Terms of service

1. Introduction and Scope of Service

These Terms and Conditions of Use and Sale govern access to our website, the use of the available features, and the placement of orders by customers with delivery addresses in Australia.

By using our website and placing an order, the customer confirms that they have read and accepted these Terms and Conditions.

Orders placed through our website are completed remotely. Before completing a purchase, customers are provided with clear information about:

  • The main features of the products.

  • The terms and conditions of sale.

  • Delivery timeframes.

  • Available payment methods.

  • The right to return products.

  • Customer support procedures.

2. Customer Accounts and Responsibilities

Customers may create a personal account to manage their orders and check the status of their requests.

Customers agree to:

  • Provide accurate and up-to-date information.

  • Keep their personal login details secure.

  • Check their delivery address, email address and payment details before confirming an order.

Activities carried out through a customer account are considered to have been performed by the account holder, unless unauthorised use is demonstrated.

Our website may be temporarily unavailable during:

  • Technical maintenance.

  • System updates.

  • Work required to protect website security.

3. Products, Availability and Prices

Furniture and homeware products are presented on our website with descriptions, dimensions, material information and images.

Slight differences in colour or surface appearance may occur due to screen settings, lighting conditions or the natural characteristics of the materials.

If an error is identified in a product's price, description or availability, we will notify the customer before proceeding with order processing.

If a product becomes unavailable after an order has been placed:

  • The customer will be notified by email.

  • An alternative solution or a refund of the amount paid will be offered.

Prices are displayed in Australian dollars (AUD) and include any applicable taxes shown during the checkout process.

The total order price, including any applicable delivery charges, is displayed before the customer confirms the order.

4. Orders and Payment

The purchasing process includes:

  • Selecting products.

  • Reviewing the shopping cart.

  • Entering or confirming the delivery address in Australia.

  • Selecting a payment method.

  • Reviewing the order summary.

  • Submitting the order by clicking the purchase confirmation button.

Before submitting an order, customers can review the delivery conditions and available payment methods.

By submitting an order, the customer makes a binding request to purchase the selected products.

Once the order has been accepted, the customer will receive an order confirmation by email.

Our store delivers purchased products in accordance with the conditions displayed at the time of ordering. Customers are required to pay the price shown in the final order summary and accept delivery of the purchased products.

5. Shipping and Delivery

After payment confirmation, orders are normally processed within 5 business days.

Order processing cut-off time:

  • Orders placed before 5:10 pm, Monday to Friday, will begin processing on the same business day.

  • Orders placed after 5:10 pm will begin processing on the next business day.

  • Orders placed on Australian public holidays will begin processing on the next business day.

Delivery is arranged through standard shipping services using carriers experienced in transporting furniture and homeware products.

After dispatch, the estimated delivery timeframe is generally 5–10 business days.

Shipping charges are as follows:

  • Orders below AUD 88: AUD 3 shipping fee.

  • Orders of AUD 88 or more: Free shipping.

More details, please refer to the store’s Shipping Policy.

6. Order Cancellation

  • Customers may request order cancellation within 24 hours of payment confirmation.

  • Cancellation can only be approved if the order has not yet entered the preparation, packaging or carrier handover stage.

  • If cancellation is approved within 24 hours of payment confirmation, the refund will be issued using the original payment method, unless otherwise agreed with the customer.

  • Once more than 24 hours have passed since payment confirmation, the order can no longer be cancelled.

  • If the order has already been handed over to the carrier, cancellation is no longer possible.

  • After receiving the goods, customers may request a return by following the procedure outlined in our Refund Policy.

For further information, customers can refer to the Order Cancellation Policy published on our website.

7. Returns, Exchanges and Refunds

Customers may request a return within 14 days of receiving the goods.

We do not offer direct product exchanges. Each order is handled individually, and returned products must be received and checked before a new purchase can be made. If a customer wishes to receive a different item, they must first return the item received and then place a new order through our website.

Returns may be requested in the following circumstances:

  • The item was delivered damaged.

  • The item received does not match the order placed.

  • The customer no longer wishes to keep the item received.

Returned items must meet the following conditions:

  • The product must not have been used beyond what is necessary to check its features and condition.

  • The product must be returned in the condition in which it was received.

  • The product must include all original parts.

  • The original packaging should be kept in good condition, where available.

  • All included accessories, instructions and components must be placed in the return parcel.

The return shipping label is included inside the original parcel with the goods. Customers can therefore find the return label inside the parcel they received.

After the returned goods have been received and inspected:

  • The refund will be processed within 3–6 business days.

  • The amount will be refunded using the original payment method, unless otherwise agreed with the customer.

  • The time it takes for the refund to appear in the customer's account depends on the procedures of their bank, card issuer or payment service provider.

Return shipping costs will be covered by our store if the product arrives damaged, does not match the order or has defects upon delivery. In all other cases, return shipping costs are the customer's responsibility.

For further information, customers can refer to the Refund Policy published on our website.

8. Personal Information Protection

Customers' personal information is processed to manage orders, process payments, arrange deliveries, provide customer support and meet applicable legal obligations.

Personal information may be processed for the following purposes:

  • Managing purchases and orders placed by customers.

  • Responding to enquiries sent to customer service.

  • Managing payments, shipping, returns and refunds.

  • Meeting administrative and tax obligations.

  • Protecting the security of our website and preventing unauthorised use.

Our store handles personal information carefully and takes reasonable measures to protect it against unauthorised access, loss or disclosure.

9. Liability and Technical Use of the Website

Customers may use our website to view information, place orders and manage their purchases through the available features.

Customers must not engage in activities that could compromise:

  • Website security.

  • Service availability.

  • The proper technical operation of the system.

  • The integrity of data and available features.

Our store is responsible for damage arising from a breach of contractual obligations where that breach is caused by actions or omissions attributable to our store.

Our store is not responsible for interruptions caused by external technical events beyond our direct control, without limiting any customer rights that must be protected under applicable law.

10. Governing Law and Dispute Resolution

Orders with delivery addresses in Australia are handled in accordance with applicable Australian consumer protection laws and other regulations governing online and distance purchases.

If customers have questions, requests or complaints, they may initially contact our customer service team so that we can review the matter and seek a direct resolution.

These Terms and Conditions do not limit any consumer rights that cannot be excluded or restricted by agreement under applicable law.

11. Customer Service

For enquiries about orders, payments, deliveries, cancellations, returns or the use of our website, customers can contact us using the following details:

Email: shipping@mididohome.com

Phone: +81 (801) 925 72 71

Address: 206-23-1-CHOME OTO, CHUO-KU, SAITAMA-SHI, SAITAMA 338-0012, JAPAN

Customer Service Hours: Monday to Friday, 10:10 am – 5:10 pm

Delivery Area: Australia