Privacy policy

1. Scope of This Privacy Policy

This Privacy Policy explains how we collect, use, store and protect personal information through our website.

Personal information means information that can directly or indirectly identify an individual.

We are committed to handling personal information carefully and transparently, implementing appropriate security measures and limiting the processing of information to the purposes described in this policy.

By using our website, users confirm that they have read this Privacy Policy.

2. Information We Collect

We collect the information necessary to operate our website, manage orders, arrange the delivery of furniture and homeware products within Australia, and communicate with customers.

The information we collect may include:

  • First and last name.

  • Billing address.

  • Delivery address in Australia.

  • Email address.

  • Order number.

  • Order history.

  • Information about products ordered.

  • Payment status.

  • Transaction reference.

  • Communications sent to customer service.

  • IP address.

  • Device information.

  • Browser type.

  • Website technical logs.

Payments are processed through external payment service providers. When payments are made through these providers, we do not store complete payment card details.

Cookies and similar technologies may be used while browsing our website to:

  • Ensure the technical operation of the website.

  • Manage the shopping cart and user sessions.

  • Protect website security.

  • Make browsing easier.

  • Analyse the technical performance of the website.

Strictly necessary cookies are used to provide functions requested by users, such as managing the shopping cart and completing purchases.

Non-essential cookies, such as analytics and personalisation cookies, are activated only after the user has given consent.

3. Purposes of Processing Personal Information

We use personal information for the following purposes:

  • Managing and processing orders.

  • Delivering furniture and homeware products to addresses in Australia.

  • Communicating with customers about orders, deliveries, returns, refunds and support requests.

  • Managing payments and verifying their status.

  • Processing cancellations, returns and refunds.

  • Protecting our website and identifying potential misuse.

  • Maintaining records required for business, accounting and tax purposes.

  • Improving the technical stability and usability of our website.

Information required to manage orders, payments and deliveries is used to complete purchases and fulfil requests submitted by customers.

Information required to protect our website, prevent fraud and identify improper use is used to safeguard our store and users.

Non-essential cookies are used only after the user has given consent.

4. Disclosure of Personal Information

We disclose personal information to external parties only when sharing the information is necessary to manage orders, deliveries, payments, the technical operation of our website or records required by applicable laws.

Information may be shared with the following categories of recipients:

  • Payment service providers for processing transactions.

  • Couriers and logistics providers for delivering orders.

  • Hosting and maintenance providers for operating our website.

  • Email service providers for sending order-related and customer support communications.

  • Tax and accounting service providers for managing business records.

When external providers process information on behalf of our store, we require them to:

  • Keep the information received confidential.

  • Adopt appropriate security measures.

  • Use the information in accordance with the instructions provided.

  • Restrict access to authorised personnel.

We do not sell customers' personal information to third parties.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure that available features operate properly and to improve the browsing experience.

Strictly necessary cookies may be used for:

  • Shopping cart functionality.

  • Managing user sessions.

  • Maintaining login status.

  • Security features.

  • Remembering cookie preferences.

These cookies are used when they are essential to providing the features requested by the user.

Analytics, performance and personalisation cookies are activated only after the user has given consent.

Users can:

  • Accept cookies that require consent.

  • Reject cookies that require consent.

  • Change their preferences through the cookie settings available on our website.

  • Delete cookies through their browser settings.

  • Block cookies through their browser settings.

Disabling strictly necessary cookies may prevent certain website features from working properly, including:

  • The shopping cart.

  • Account login.

  • The purchasing process.

6. Data Retention Periods

We retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy and meet applicable record-keeping obligations.

Order Records, Accounting Documents and Payment Records

Business, accounting and tax records are retained for 10 years.

Communications About Orders, Returns, Refunds and Complaints

Communications are retained while requests are being handled and, where necessary to protect the rights of the customer or our store, for the period required to manage any related disputes.

Cookie Preferences

User preferences may be stored for a maximum of 12 months to avoid asking users to make a new selection on every visit.

Analytics, Performance and Personalisation Cookies

Where the user has given consent, these cookies may be stored for a maximum of 12 months.

Once the relevant retention periods have expired, information is deleted or anonymised when there is no longer a need to retain it.

7. Data Security

We implement technical and organisational measures to protect personal information against loss, unauthorised access, alteration, destruction or disclosure.

Security measures may include:

  • Restricting access to systems.

  • Transmitting information through secure and encrypted systems where available.

  • Recording important security-related operations.

  • Conducting periodic checks of technical systems.

  • Limiting access to personal information to personnel responsible for managing orders or customer support requests.

  • Protecting administrative accounts and login credentials.

The measures adopted are determined according to the risks associated with processing personal information and are intended to protect the confidentiality, integrity and availability of information.

8. User Rights

Users may exercise the following rights in relation to their personal information:

  • Request access to the personal information we hold.

  • Request correction of inaccurate information.

  • Request deletion of information where applicable conditions are met.

  • Request restrictions on the use of their information.

  • Request a copy of their information in a structured and readable format.

  • Object to the processing of their information where applicable.

  • Withdraw previously given consent at any time.

Withdrawing consent does not affect the validity of processing activities carried out before the withdrawal.

To exercise these rights, users can contact us using the email address provided in the Contact Details section.

9. Legal Grounds for Processing Personal Information

We process personal information based on the following needs and purposes:

Managing Purchases and Services

We use personal information to:

  • Receive and manage orders.

  • Process payments.

  • Arrange deliveries.

  • Manage returns and refunds.

  • Respond to enquiries submitted before and after purchases.

User Consent

We process information based on user consent to:

  • Activate non-essential cookies.

  • Manage optional communications authorised by the user.

Service Security and Protection

We use information to:

  • Protect our website.

  • Prevent fraud and improper use.

  • Maintain technical stability.

  • Handle customer support requests where necessary to protect our store's legitimate interests, without compromising users' rights.

Business, Accounting and Tax Obligations

We retain and manage the records necessary for business activities and applicable tax and accounting obligations.

Strictly Necessary Cookies

We use strictly necessary cookies when they are essential to providing the features requested by the user.

10. Contact Details for Personal Information Protection

For questions about personal information protection, how information is processed or how to exercise user rights, you can contact us using the following details:

Email: shipping@mididohome.com

Phone: +81 (801) 925 72 71

Address: 206-23-1-CHOME OTO, CHUO-KU, SAITAMA-SHI, SAITAMA 338-0012, JAPAN

Customer Service Hours: Monday to Friday, 10:10 am – 5:10 pm

Delivery Area: Australia