Shipping policy

1. Delivery Areas

Delivery of furniture and homeware purchased through our website is available throughout Australia.

Orders are prepared by our store exclusively for delivery addresses located in Australia.

2. Shipping Costs

Shipping fees are calculated according to the total order value:

Orders below AUD 88 are subject to a flat shipping fee of AUD 3.
Orders of AUD 88 or more qualify for free shipping.

The applicable shipping fee will be displayed during checkout before the order is confirmed.

3. Order Processing Times and Cut-off Time

After payment has been confirmed, orders are normally processed within 5 business days.

Order Processing Cut-off Time:

Orders placed before 5:10 pm (local time) on a business day will begin processing on the same business day.
Orders placed after 5:10 pm will begin processing on the next business day.
If an order is placed on a public holiday, processing will begin on the next business day.

Please note that processing times may vary depending on order volume and operational circumstances.

4. Shipping Methods and Delivery Times

Deliveries are made using standard shipping services through carriers experienced in transporting furniture and homeware.

After dispatch, the estimated delivery time is generally 5–10 business days.

Delivery times may vary depending on actual transportation conditions, including:

Parcel dimensions.
Product weight and characteristics.
Accessibility of the delivery address provided by the customer.
Carrier routes and delivery arrangements.
Traffic conditions and transportation network conditions within Australia.

5. Taxes and Total Order Amount

Product prices displayed on our website and any applicable taxes or charges will be shown during the checkout process.

Before confirming an order, customers can review:

Product price.
Shipping fees.
Applicable taxes and charges, as displayed in the order summary.
Total amount payable.

The amount displayed on the final order confirmation page represents the total amount payable to complete the purchase.

6. Shipment Tracking

Once an order has been handed over to the carrier, customers will receive an email containing the necessary information to check the shipment status and, where available, a tracking number.

Customers can monitor the progress of their delivery using the tracking system provided after dispatch.

If customers experience any difficulties tracking their shipment or receiving their parcel, they can contact our customer service team for assistance.

7. Delivery Management

Our store arranges the dispatch of goods in accordance with the timeframes specified in this Shipping Policy and during the checkout process.

Delivery is considered complete when the goods have been physically received by the customer or a person authorised by the customer.

If a parcel is lost, goods arrive with visible damage, or significant delivery delays occur during transit:

Customers are encouraged to contact us as soon as they become aware of the issue.
We will check the shipment status with the responsible carrier.
After reviewing the delivery information, we will inform customers of the appropriate arrangements for resolving the matter.

If delivery cannot be completed because the customer has provided an incorrect or incomplete address, or because repeated delivery attempts have failed due to the recipient's absence: