Order Cancellation Policy

1. Order Cancellation Conditions

Customers may request to cancel an order within 24 hours of payment confirmation.

A cancellation request can only be accepted if the order has not yet entered the preparation, packing or handover-to-carrier stage.

If the cancellation request is approved within 24 hours of payment confirmation, the refund will be issued using the same payment method used for the purchase, unless otherwise agreed with the customer.

If more than 24 hours have passed since payment confirmation, or the order has already been handed over to the carrier, cancellation will no longer be possible.

In this situation, customers may request a return after receiving the goods by following the procedure outlined in our Returns Policy.

2. How to Request an Order Cancellation

To request an order cancellation, customers must contact our store during customer service hours and provide the information necessary to identify the purchase:

Order number.
Email address used to place the order.
Payment method used.
Payment confirmation, if required to identify the transaction.

After receiving the request:

We will check the order status.
We will verify whether the order can still be cancelled.
If the cancellation is approved, we will send a confirmation by email.

The request must be submitted within 24 hours of payment confirmation. Submitting a request within this period does not guarantee cancellation if preparation, packing or handover-to-carrier operations have already commenced.

3. Refunds After Order Cancellation

If cancellation is approved before the order enters the preparation, packing or handover-to-carrier stage, the refund will be processed within 3–6 business days.

The amount will be refunded using the same payment method used to complete the purchase.

After the refund has been processed by our store, the time required for the funds to appear in the customer's account will depend on the procedures of the bank, card issuer or payment service provider.

Once the refund process has been completed, customers will receive an email confirmation.