Contact information

1. General Information

Our store provides customers with a clear and easily accessible communication service through our website.

Customer service is available during the stated business hours and provides assistance with:

  • Furniture and homeware products.

  • Orders.

  • Deliveries.

  • Returns and refunds.

  • Order cancellations.

  • Use of our website.

Enquiries are handled through the contact details provided in Section 7.

2. Order and Delivery Enquiries

Customers may contact customer service with questions about an order or delivery after receiving their order confirmation.

To help us handle enquiries more efficiently, customers should provide their order number and, where necessary, the email address used when placing the order. 

3. Returns, Refunds and Cancellations

Customer service can assist customers with:

  • Returns.

  • Refunds.

  • Order cancellations.

  • Using the return shipping label.

  • Products received damaged.

  • Products that differ from those ordered.

For damaged, incorrect or mismatched products, customer service will review the information provided by the customer and handle the request accordingly.

4. Product Information and Pre-Purchase Assistance

Before making a purchase, customers can contact customer service for information about furniture and homeware products, including:

  • Materials.

  • Dimensions.

  • Care instructions.

  • Usage instructions.

  • Packaging information.

  • Delivery information.

Before completing an order, customers can review:

  • The main product features.

  • The price.

  • Applicable taxes and charges shown in the order summary.

  • Delivery conditions.

  • Payment methods.

  • The total amount payable.

Customer service can clarify information provided on product pages and in the order summary before the purchase is confirmed.

5. Reviews and Suggestions

Customers may submit reviews and suggestions about:

  • Furniture and homeware products.

  • Customer service.

  • The purchasing process.

  • Delivery experiences.

  • Use of our website.

Feedback received may be used to improve:

  • Our store's internal procedures.

  • Product information.

  • Customer service organisation.

  • The clarity of information published on our website.

6. Response Times

Enquiries are handled in the order in which they are received.

Responses are sent during customer service hours.

Where an enquiry requires additional checks, customers may receive an update on the progress of the review.

Requests relating to personal information are reviewed carefully. If additional checks or processing time are required, customers will be informed of the request status and any additional time needed.

7. Customer Service

For questions about products, orders, deliveries, returns, refunds, cancellations or the use of our website, customers can contact us using the following details:

Email: shipping@mididohome.com

Phone: +81 (801) 925 72 71

Address: 206-23-1-CHOME OTO, CHUO-KU, SAITAMA-SHI, SAITAMA 338-0012, JAPAN

Customer Service Hours: Monday to Friday, 10:10 am – 5:10 pm

Delivery Area: Australia