Environmental Policy

1. Purpose and Scope of This Policy

This Environmental Policy explains how our store considers environmental factors when selecting materials, packaging products, arranging deliveries and managing returns of furniture and homewares.

This policy applies to:

Products sold through our website.
Packaging materials.
Shipping materials.
Internal procedures related to order management.

Our aim is to reduce waste, use resources responsibly and provide customers with clear information about packaging management, product reuse and the correct disposal of materials.

2. Waste Reduction and Responsible Use of Resources

Our store organises its operations with a focus on reducing waste and using resources responsibly.

When selecting packaging and shipping materials, our store aims to:

Avoid packaging that serves no protective or transport purpose.
Use materials suitable for protecting furniture and homewares during transit.
Reduce unnecessary use of materials.
Minimise packaging volume wherever possible.
Favour materials that can be separated and placed in appropriate recycling systems.

Materials, packaging and waste generated through our store's operations are managed carefully, with priority given to waste prevention, reuse and recycling wherever possible.

3. Packaging and Shipping Materials

Our store uses packaging designed to protect products during preparation, storage and transport.

After receiving their order, customers can separate packaging materials according to their composition and dispose of them through the appropriate recycling and waste collection systems available in Australia.

Before disposing of packaging, customers can check the guidelines provided by their local council or waste management provider, as collection requirements may vary between areas.

Packaging materials may include:

Cardboard.
Paper.
Plastic materials.
Protective packaging materials.
Wooden components.
Metal components.

Where materials can be safely reused, customers may keep them for future use or use them when preparing a product for return.

4. Furniture, Materials and Product Information

Furniture and homewares may contain materials such as:

Wood.
Metal.
Glass.
Textiles.
Plastics.
Composite materials.

Information published on our website may include:

Materials used.
Care and maintenance guidance.
Dimensions.
Instructions for use.
Product construction and structural features.

This information helps customers use and maintain products correctly, contributing to a longer product lifespan.

For products containing wood or wood-based materials, our store pays attention to information about material origin and characteristics where such information is available.

Our store avoids making broad environmental claims that cannot be supported by specific product characteristics, material information or verifiable data.

5. Returns, Reuse and Disposal

When a returned product is complete, undamaged and in a condition suitable for resale, it may be returned to our store's available stock after inspection.

When a returned product cannot be resold, our store may assess the product's condition and consider:

Reuse.
Repair.
Component recovery.
Material recovery.
Recycling.
Other forms of resource recovery.

Where possible, returned products are managed with a preference for reuse, repair and material recovery rather than disposal.

Furniture and homewares must not be abandoned or disposed of through waste collection systems that are not intended for these items.

For large furniture, bulky packaging or other materials requiring separate disposal, customers may use:

Local council waste and recycling centres.
Resource recovery centres.
Bulky waste collection services.
Local recycling and waste collection programmes.

6. Customer Responsibilities

Customers can help reduce environmental impact by following appropriate practices when using products, arranging returns and disposing of materials.

Customers can:

Separate packaging according to material type.
Dispose of packaging through the appropriate recycling and waste collection systems.
Use and maintain furniture and homewares according to the product instructions.
Avoid damage caused by improper use or maintenance.
Protect products properly when arranging a return.
Use local services intended for furniture and bulky waste.
Separate wood, metal, glass and other materials when required by local collection guidelines.

When returning a product, customers may reuse the packaging materials originally received, provided they are still suitable for protecting the product during transport.

Using the original packaging must not compromise the safety of the product during return shipping. If the original packaging no longer provides adequate protection, customers must use suitable alternative packaging materials.